Initially, TM UniFi Center would make a call to me to verify if the problem is resolved before closing my report. As a result, each time the technician came, there was no problem and therefore the technician could not detect at all the cause! If none of what the technician did could resolve my problem, there is definitely some other possible issues causing the problem I am facing, for example, user bandwidth management configuration or networking switching issues! It is very likely this is a network switching issue as I have discovered neighbors who also faced the same problem as myself, but none of them wants to take the trouble of lodging a report to TM UniFi Center. It has to be noted that my problem does not occur 24 hours a day, 7 days a week, but occurs randomly. However, none of these resolved my problem.
This happens randomly almost on a daily basis and at certain times, it happens at about the same time daily! At other times, the problem resolved by itself only to recur after a few days to a couple of weeks! Whenever this problem occurs, my upload speed drops till near zero where a speed test performed would either results in an “Upload Test Error” message or an extremely slow speed of 0.01Mbps! Performing a ping to a locally-hosted web server will even exhibit random packet losses! However, there is nothing wrong with the download speed as in most cases, my download speed is at least 90% of the advertised bandwidth.įor this problem, I have actually lost count how many reports I have lodged to TM UniFi Center! Each time a report is lodged, a technician is sent over where they did all they can such as replacing my modem as well as changed the port and slot card. However, since May 2011, I have been experiencing what I call the “Upload Speed Syndrome” randomly where my upload speed drops till near zero. After numerous technician visits where they replaced my VDSL modem and changed the port, the problem was finally resolved in July 2011. This happened randomly a few times a day. Ever since one month after I started using TM UniFi, I have been facing two major issues with the service of which one has been completely resolved while another has been happening up till this very day I am writing this letter!īetween April and July 2011, I had been experiencing disconnection where the DSL indicator on the VDSL modem blinked and reconnected itself. As I am staying at a high-rise building, the TM UniFi service is provisioned to my premise using VDSL (copper) instead of using fiber optics. After doing that and rebooting the router I was seeing over 200Mbps download again.I am a TM UniFi High-Speed Broadband VIP5 package subscriber since March 2011.
I updated to the latest version of the controller software and cloud key firmware hoping for improvement. Tried turning off all traffic shaping and DPI and no difference.
I logged in and sure enough I could only get around 10Mbps down but 25Mbps upload. They had Spectrum come check and they said its something with the Unifi equipment.
The client contacted me again this week with trouble on download speeds. When going live and handing off the project to the client I had some issues with download speeds and finally ended up swapping out the cable between the modem and the USG and download speeds went up to around 200Mbps and I called it good enough. When I first installed I was having some issues with speed throughput on the unit. I'm hoping for some troubleshooting help with a Unifi 3P I installed for a client earlier this year.